Privacy Policy
Last updated: May 2026
South Clean (“we”, “us”, or “our”) operates the website southclean.com.au. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, and home or business address when you submit a booking or enquiry form.
- Usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via cookies and analytics tools.
- Communication records: messages or notes you send us via our contact or booking forms.
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your service bookings
- Respond to your enquiries and provide customer support
- Send you service reminders, quotes, or follow-up communications
- Improve our website and services
- Comply with legal obligations
- Run advertising campaigns, including Google Ads, and measure their effectiveness
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our website. These include:
- Google Analytics: to understand how visitors use our site
- Google Ads (Google Tag): to measure conversions from our advertising and to show relevant ads to people who have visited our website
- Functional cookies: to remember your preferences and improve your experience
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.
4. Google Advertising
We use Google Ads to advertise our services online. Google may use cookies to serve ads based on your prior visits to our website. You can opt out of personalised advertising by visiting Google’s Ad Settings or by visiting aboutads.info.
5. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and delivering our services (e.g. email platforms, booking software)
- Analytics and advertising partners (e.g. Google) strictly for the purposes described in this policy
- Law enforcement or regulatory bodies where required by law
6. Data Storage and Security
Your personal information is stored on secure servers. We take reasonable steps to protect your data from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of direct marketing communications at any time
To exercise any of these rights, please contact us at the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Business: South Clean
- Website: southclean.com.au/contact