Frequently Asked Questions

We specialise in soft furnishings and flooring: carpet cleaning, upholstery and sofa cleaning, rug cleaning, mattress cleaning, curtain and drapery cleaning, end of lease carpet cleaning, commercial carpet cleaning and flood and water damage restoration. We do not offer general house cleaning, oven, window or office cleaning.

All suburbs across Greater Melbourne and the Mornington Peninsula, seven days a week. That covers the CBD, inner suburbs, bayside, east, south east, north, west, outer suburbs and the Peninsula.

Yes. We clean offices, retail spaces, hospitality venues, clinics and warehouses, and we work after close so your trading hours are not disrupted.

Yes. We use portable equipment that reaches any floor without needing a truck-mounted hose, so high-rise apartments and units are no problem.

Price depends on what is being cleaned and how much of it. Carpet is quoted by the number of rooms, upholstery by the number of seats, rugs by size and mattresses per mattress. Call 0422 760 084 with those details and you will get a fixed price on the spot.

The quote is fixed. We confirm the price before any work starts and it does not move afterwards. The only time a figure changes is if you add extra rooms or items once we are there, and we will tell you the cost before we begin.

Yes, quotes are free and come with no obligation. Most are given over the phone in a few minutes. For larger commercial jobs we can arrange an on-site inspection.

No. Weekend and same-day appointments are charged at the same rate as weekdays.

Yes, and it usually works out cheaper than booking separately. Combining carpet with upholstery, rugs, mattresses or curtains in one visit means one call-out and a better overall rate.

Two ways: fill in the booking form on this page and we will confirm within the hour, or call 0422 760 084 to book straight away. Same-day appointments are often available.

We operate seven days a week, including weekends and public holidays. Water damage and flood emergencies are handled 24/7.

A couple of days notice gives you the widest choice of time slots, but same-day and next-day bookings are frequently available. If you are moving out and need a bond clean, book as early as you can so the date is locked in.

It helps to be there at the start so we can walk through the job and confirm the areas, but you do not need to stay for the whole appointment. For vacant properties and end-of-lease cleans we can arrange access with you or the agent.

Just call 0422 760 084 as early as you can and we will move you to another slot. There is no charge for rescheduling with reasonable notice.

Usually 2 to 4 hours with good airflow. We extract as much moisture as possible, so carpets are damp rather than wet when we leave. Opening windows or running a fan speeds it up.

Clearing small items, toys and breakables off the floor helps a lot. Our technicians will move light furniture as part of the job. Heavy pieces such as wardrobes, beds with storage bases and pianos are generally cleaned around.

No. We bring all professional-grade equipment and cleaning solutions. All we need is access to power and water.

Most, but not all, and we will be honest with you about it. Pet accidents, food and drink spills, mud and general traffic soil usually come out completely. Dye stains, bleach damage, permanent marker, rust and long-set stains that have damaged the fibre may improve without disappearing. We will tell you what to expect before we start rather than after.

Yes. Surface treatment alone rarely works because urine soaks into the underlay, so we treat the affected area with a deodorising and sanitising process that targets the source rather than masking the smell.

Every 12 months for a typical household, and every 6 months if you have pets, young children, allergies or heavy foot traffic. Regular cleaning also extends the life of the carpet by removing the grit that wears fibres down.

Yes. Every South Clean technician is fully insured, police-checked and professionally trained before they attend a job.

Yes. We use eco-friendly, non-toxic, residue-free solutions. Once the carpet or fabric is dry the area is safe for children and pets to use normally.

Not when it is done correctly. We identify the fibre type first and adjust heat, moisture and solution to suit. Wool, silk-blend and delicate fabrics get a gentler low-moisture method rather than full hot water extraction.

It helps considerably. Carpets, mattresses and curtains trap dust mites, pet dander and pollen. Deep steam extraction removes a large share of those allergens, which is why we recommend cleaning mattresses and soft furnishings alongside carpet for allergy-affected households.

Yes, it is one of our busiest services. We clean to the standard property managers expect and give you a written receipt to hand over with your keys.

Yes. Every end-of-lease job comes with an itemised written receipt showing the date, the address and exactly what was cleaned, which is what agents ask for at the final inspection.

Last. Book the carpet clean after the property is empty and the rest of the cleaning is finished, otherwise foot traffic and dust from the remaining work will undo it.

Yes, 24/7 across all Melbourne suburbs. Call 0422 760 084 immediately, because the first few hours matter most for saving carpet, underlay and flooring.

In most cases yes. Surface mould and mildew respond well to treatment. Long-established mould that has penetrated the backing or a delicate fabric may leave shadowing, and we will assess that honestly on inspection before any work begins.