Terms & Conditions

South Clean provides professional carpet, upholstery, mattress, rug and curtain cleaning, stain and mould treatment, and water damage restoration across Melbourne and the Mornington Peninsula. By booking any service with South Clean, the customer agrees to the following terms and conditions.

1General Terms of Service

• All services provided by South Clean include a minimum call-out charge of $120.
• Free quotations are available over the phone based on the information provided by the customer.
• If the customer requests an on-site inspection before booking, a call-out fee may apply.
• Final pricing is confirmed after physical inspection of the items or property, and approved by the customer before work begins.Upon completion of the work customer are bound to pay the invoice full payment before the operator leave the property
• South Clean reserves the right to adjust pricing if the actual condition differs from the description provided during booking.
• Additional charges may apply for heavily soiled, stained, damaged, or difficult-access areas.
• Customers agree to allow technicians to take before and after photos for service records and quality assurance purposes.

2Pricing Guide

All prices are starting points and are confirmed on site before work begins. See our pricing page for more detail.

3Premium Carpet Cleaning Package

Our Premium Carpet Cleaning package includes:

• Pre-vacuuming
• Deodorising and sanitising
• Carpet scrubbing
• Carpet shield protection
• Mould protection treatment
• Specialised stain and spot treatment

Premium carpet cleaning starts from $80 per room and is recommended for heavily used or high-traffic carpet areas.

4Add-On Services

Additional treatment services are available from $20 per service. Available add-ons include:

• Pre-vacuuming
• Deodorising and sanitising
• Carpet scrubbing
• Carpet shield protection
• Mould protection treatment

5Bulk Booking Discounts

South Clean offers discounted pricing when multiple cleaning services are booked together. Examples include:

• Carpet and upholstery cleaning
• Mattress and curtain cleaning
• Full house cleaning packages

The more services you combine, the more you save.

6Booking, Rescheduling & Cancellation Policy

Customers may modify or reschedule bookings by contacting South Clean via phone or email.

South Clean reserves the right to reschedule or cancel appointments due to unavoidable circumstances, weather conditions, equipment issues, or safety concerns.

7Property Access Requirements

Customers must provide:

• Safe and clear property access
• Access to electricity and running water
• Suitable parking for technician vehicles

Parking charges incurred during the service may be added to the final invoice. Additional charges may apply for:

• Multi-storey properties without lift access
• Long walking distance from vehicle to property
• Difficult access conditions

8Payment Terms

Payment is required immediately after completion of service. We accept:

• Cash
• Credit and debit cards
• EFT / bank transfer
• Cheque payments

If the customer is unavailable at the property during the service, South Clean may require full payment in advance before work begins.

Once the job is completed, the customer or someone present at the property must inspect the completed work before the technician leaves. All outstanding payments must be cleared before the technician leaves the property.

9Complaints & Claims

Customers should notify South Clean within 24 hours of service completion if they are not satisfied with the service. Claims made after extended periods may not be accepted due to environmental changes, usage conditions, or third-party interference after cleaning.

South Clean technicians are not responsible for:

• Existing damage
• Hidden defects
• Weak fibres
• Previous repair work
• Damage caused by earlier cleaning attempts

10Stain Removal Policy

South Clean does not guarantee complete stain removal. Results depend on the type of stain, the age of the stain, fabric and fibre condition, previous chemical treatments, and previous cleaning attempts.

Some permanent stains — such as bleach stains, dye stains, acid damage, grease stains, and high-alkaline chemical damage — may not be completely removable. Additional charges may apply for specialised stain treatments or heavily stained items.

11Odour & Mould Treatment

South Clean aims to significantly improve odours and mould contamination; however, complete removal cannot always be guaranteed depending on severity and material condition. Customers acknowledge these limitations when booking mould or odour treatment services.

12Carpet Cleaning Conditions

South Clean is not responsible for:

• Carpet fading caused by sunlight
• Weak carpet fibres
• Dye bleeding or colour migration
• Latex or carpet backing deterioration
• Existing damage becoming more visible after cleaning
• Wear and tear from age or foot traffic

Some carpets may naturally change texture or appearance after cleaning.

Drying times. Most carpets are dry within 2 to 4 hours of cleaning. Drying can extend to 6 to 8 hours or longer where conditions are unfavourable — thick or wool carpet, heavy soiling requiring additional treatment, humid or cold weather, or rooms with limited ventilation. Customers are advised to keep windows open and maintain airflow after cleaning. Drying times are an estimate and are not guaranteed.

13Curtain Cleaning Conditions

Curtain shrinkage between 5–10% may occur depending on fabric type and is considered normal industry standard. South Clean is not responsible for UV damage, fabric weakening, colour fading, rubber backing deterioration, or existing material defects. Large or oversized curtains may be charged separately based on measurements.

14Upholstery Cleaning Conditions

Upholstery cleaning pricing depends on fabric type, furniture size, number of seats, and overall condition. Leather upholstery may attract additional charges. South Clean is not responsible for colour migration or dye issues on delicate upholstery fabrics or leather materials.

15Mattress Cleaning Conditions

Mattress cleaning prices vary depending on mattress size and condition. South Clean does not guarantee complete stain removal, complete odour removal, or removal of deeply absorbed liquids. Existing discolouration may remain after cleaning.